Insights
Written for people who run the business.
No jargon, no filler and nothing written to hit a word count. These are the questions we actually get asked, answered properly.
Networking
Why your clinic Wi-Fi dies in the back treatment rooms
A therapist walks from the front desk to the back bay and the documentation stops saving. Practices assume they need faster internet. They almost never do.
5 min read
Security
Ransomware hits your practice on a Monday. What happens next?
Nobody can log in. The practice management system shows a ransom note. Whether this is a bad week or an existential event was decided long before this morning.
4 min read
Cost & planning
What managed IT actually costs a medical practice
Nobody publishes a price because the honest answer depends on six things. Here are all six, so you can estimate your own before you call anyone.
4 min read
Cloud & email
Moving a practice to Microsoft 365 without breaking anything
Email is the one system a practice genuinely cannot be without for a day. Here is how the move is planned, and the three things that get skipped afterwards.
5 min read
Healthcare & rehab
Security cameras in a clinic: where they go, and where they cannot
Practices want cameras for good reasons. The useful part of the conversation is about where they do not go, and what happens to footage once patients are in it.
5 min read
Healthcare & rehab
Opening a second clinic: the IT checklist nobody gives you
The internet order is the item that delays openings, and it is the one nobody places early enough. Here is the sequence, working backwards from your open date.
5 min read
Networking
Business internet down? Ten minutes before you call anyone
Half the outages we get called to are not outages. Working through these in order either fixes it or tells you exactly who to call, which saves an afternoon either way.
5 min read
Cost & planning
Subscription networking and what it costs you over five years
The hardware quote is the part everyone compares. The licence renewal is the part that decides what the network actually costs, and it does not appear until year two.
4 min read
Cost & planning
Switching IT providers without losing the keys to your own practice
The risk in changing providers is not the changeover. It is discovering that nobody at your practice owns the accounts, the domain or the passwords.
4 min read
Cost & planning
Why we work with businesses only
We get asked this weekly, usually by someone who has been passed around. The honest answer is that doing both badly serves nobody, so we picked one.
4 min read
Got a question we have not written about yet?
Call and ask. If it turns out other businesses are asking the same thing, it usually ends up on this page.